Responsible Gambling at 13bet — Bet with Awareness and Control

Responsible gambling is not a tagline in the website footer. It is the way 13bet sees the relationship between the platform and the Brazilian player: betting on football, volleyball, UFC, or live casino should be a form of entertainment — just like watching the Brasileirão at a bar or playing truco with friends. When it stops being fun and starts feeling like a burden, something needs to change.

Brazil's betting market has grown significantly in recent years, and with that growth comes the need for an open conversation on the subject. Recognizing that betting can create hard-to-control habits isn't weakness — it's wisdom. That's the premise 13bet builds on to offer a set of tools that put players in charge of their own experience, with no need for platform approval or authorization to use any of them.

Responsible gambling at 13bet rests on three pillars:

• Control: you decide how much you deposit, how much you bet, and how much time you spend on the platform — and 13bet enforces those limits automatically, with no way to bypass them;
• Awareness: clear information on warning signs, self-assessment tools, and a full activity history so that no problematic behavior goes unnoticed;
• Support: a support team trained to handle conversations about problem gambling with care and without judgment, available 24 hours a day via the platform's chat.

13bet doesn't benefit when you lose control. A sustainable platform is built on players who enjoy themselves, come back, and recommend it to others — not on burned-out players. This alignment of interests is real and shapes every product decision related to responsible gaming.

Activating responsible gaming tools on 13bet is straightforward and takes less than two minutes. Here's the step-by-step guide for each one:

The same process applies to loss limits and session limits — each found in its own subsection under Responsible Gambling in your account dashboard. For a temporary break, simply choose the period you want (24h, 48h, 7 days, 30 days, 3 months, or 6 months) and confirm. The account is blocked immediately and reactivated automatically when the period ends, with no action required from the player.

To request the definitive self-exclusion, the process requires additional identity confirmation via live chat or email to contato@13bet.life with the subject line "Permanent Self-Exclusion". This extra step exists to ensure the decision is fully informed and irreversible.

It's not always easy to recognize when entertainment has become a problem. That's normal — compulsive behaviors tend to develop gradually, with no clear breaking point. 13bet outlines the most common warning signs so you can identify them in yourself or someone close to you:

Recognizing one or more of these signs does not mean you have a serious problem or that you need to stop betting forever. It means it is time to use the tools available at 13bet — starting with a weekly deposit limit, taking a 30-day break, or talking to a support team that is ready to listen without judgment.

Take two minutes to answer these questions honestly about your gambling behavior over the past four weeks. There are no right or wrong answers — the goal is to help you spot patterns that can easily go unnoticed in everyday life.

13bet is a platform exclusively for users aged 18 and over. This is not just a legal requirement — it is a non-negotiable ethical commitment. Minors are not equipped to assess the financial and emotional risks associated with betting, and 13bet makes no exceptions to this rule.

The measures 13bet takes to prevent underage access:

• Date of birth verification required at registration, with CPF validation against the Receita Federal database;
• Identity verification process (KYC) requiring an official document and selfie before the first withdrawal, confirming the player is of legal age;
• Automated monitoring to detect behavioral patterns inconsistent with adult users;
• Immediate and unconditional closure of any account identified as belonging to a minor, with data deletion in accordance with the LGPD.

If you have children or teenagers at home who have access to your phone or computer, we recommend:

• Never share your 13bet account login credentials with anyone;
• Use unique passwords and enable two-factor authentication on your account to prevent unauthorized access;
• Use the parental control options available on Android and iOS operating systems to restrict access to betting sites;
• Having open conversations with teenagers about betting, financial risks, and the difference between entertainment and addiction.

13bet invests in responsible gambling not because it is required to — but because it believes that an informed player who is in control of their own experience is the only kind of player a serious platform wants. That belief translates into concrete product and operational choices:

• No notifications pushing bets during late-night hours: 13bet does not send marketing messages with time-limited promotions during late-night hours — a common industry practice that exploits impulsivity;
• No advertising that romanticizes losses: 13bet's communications do not use language that downplays losses, links betting to solving financial problems, or creates false expectations of consistent winnings;
• Support team training: 13bet's support agents are trained to recognize signs of problem gambling during support conversations and to guide players toward the right tools in an empathetic, non-judgmental way;
• Marketing limits: players who have activated responsible gambling tools are automatically removed from promotional mailing lists for as long as those restrictions remain active;
• Odds and RTP transparency: 13bet displays the RTP (Return to Player) for every casino game in each game's info section, so players can understand the house edge before they start playing slots or crash games.

13bet is also committed to complying with Brazil's sports betting regulatory framework, which includes specific responsible gambling requirements. As industry regulation in Brazil continues to evolve, the platform adapts its practices to maintain the highest possible standard of player protection.